Mobile Dog Grooming Questions
Frequently Asked Questions We Receive
Does my dog have to be up to date on his vaccinations?
Yes, you will need to fill out a card with your pet’s rabies and vaccinations, along with your veterinarian’s name and phone number. This is protection for your pet.
How often should I get my pet groomed?
Good question! On the average, dogs should be groomed every four to six weeks, cats every 6 to 8 weeks. This depends on your pet’s breed, coat and how often your dog is outside.
Does frequent bathing harm my dog’s coat?
No, veterinarians will encourage you to have your pet groomed on a regular basis. I use high quality shampoos and conditioners to help relieve dry, itchy skin.
My dog is really, really matted, what can you do to help?
I offer a relaxing, pain free, grooming experience for your pet. If your pet is severely matted, I will be able to offer you a “shave down” using my longest length blade that will penetrate the mats. It is more humane to cut down the coat and start all over again than to de-mat a heavily matted coat. Also, decreasing the time between appointments and/or settling for a different coat style should be considered.
What type of products do you use on my pet?
In an attempt to give my clients the best service, I use only premium shampoos and conditioners that are designed specifically for pets. However, if you prefer that I use your pet shampoo, just provide me with it.
What if I discover my dog has fleas or ticks?
We immediately stop grooming. You will need to take the dog to your vet and can bring them back for grooming once the problem is resolved.
How do I know your exact arrival time?
I will give you an open window of 1 1/2 hours for arrival time. If I know that I will not be able to arrive within that window, I will call you. Please make sure you take your dog out to potty before I arrive.
Do I have to be home for you to groom my pet?
For the first or second time, yes. When both your pet and I feel comfortable with each other, we can make arrangements for grooming to be done without your presence.
What if I need to cancel my pet’s appointment?
No problem, as long as you notify me 48 hours in advance of your appointment, (so that I can fill this time slot with another client’s pet). If it is less than 24 hours, call me at 720-900-7788, saving me from driving to your residence. If you have a last minute cancellation, the second time you will be charged 50% of the grooming fee.
What happens when Pup Star Clips needs to cancel an appointment?
On rare occasions, I may need to cancel an appointment due to weather conditions, road conditions, equipment or van breakdowns or personal/family illness. I will make every effort to contact you in advance to reschedule your appointment.
What type of payments do you accept?
All grooming fees must be paid at the time of service by cash or check. A $30.00 fee for returned checks will be charged and must be paid before another appointment is made. At that time, I will go to a cash only basis.
Is mobile grooming more expensive than shop grooming?
Yes, for the extra cost, you get the convenience of not making 2 round-trips to your local grooming shop and having to wait approximately 4 hours in between drop-off and pick-up time. Your pet will also benefit from a less stressful environment with no barking dogs, no cages, no wait time, with only me grooming your pet each and every time.
Do you have evening or weekend appointments? What about an emergency appointment?
I can schedule off-hour appointments if the situation requires it. There may be an extra charge for this accommodation.
How do I schedule a mobile dog grooming appointment?
You can request an appointment online. If you prefer to call, please leave me the following information, I will get back with you ASAP.
- Your name & address with zip code
- Your dog’s breed and age
- The last time he was professionally groomed
- Does your pet need special attention, ie: disabled, senior or aggressive tendencies
- Preferred day / time